Roborock has been named Canstar's 2026 Most Satisfied Customers brand for robot vacuums, after Australian users rated it highest overall against other robot vacuum brands.
The result comes from a Canstar survey of 354 Australians who rated robot vacuums they had owned or used in the previous three years. Categories covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock ranked first and was the only brand to receive five stars in every category, according to the announcement.
Customer feedback cited as R&D input
Danni Li, Roborock's marketing lead, described the award as especially meaningful because it was decided by people who actually use robotic vacuums. Li said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they love. She added that consumer-centricity is a core value and that the R&D team uses real customer feedback to shape products, including what users like, dislike, find slowing them down at home and wish the products could do.
New models launched in Australia
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia, both featuring the SpiraFlow 2.0 mopping system. Roborock says the upgraded roller-mop system uses 16 pressurised clean-water outlets to spread water across the roller, rotates the roller at 240RPM, applies 2.5 times downward mopping pressure and adds pressurised 100°C self-cleaning fresh-water roller washing. The company cites a 99% bacterial removal rate.
Flagship and pet-focused features
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies floor surfaces and types of mess to adjust cleaning. The DuoDivide Main Brush and Dual Lifting Side Brushes are claimed to achieve a 0% hair-tangling rate, while the RockDock offers 100°C pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall and positioned as one of the slimmest roller-mop robot vacuums on the market, with 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For pet households, Roborock promises a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. AI RGB recognition identifies floor types and spills and adjusts waterflow, while carpet detection automatically lifts the roller mop up to 15mm. An Automatic Roller Shield is designed to keep carpets dry.