PSB Industries has introduced a Remote Monitoring Service for customers operating its systems for dehydrating and purifying gases and liquids. The company, which designs and fabricates such systems, said the service is intended to give customers direct OEM visibility, faster technical support and a more proactive approach to maintaining uptime and system performance.
The offering combines installed hardware, secure connectivity and ongoing OEM technical support to provide continuous visibility into system status and alarm activity. PSB said it is designed to help customers identify abnormal operating conditions earlier, reduce unplanned downtime and improve long-term reliability, while keeping all operating authority with on-site personnel.
Service deliverables
PSB lists the core deliverables as:
- an OptixEdge industrial edge gateway;
- secure, cloud-connected data collection;
- continuous alarm monitoring;
- remote troubleshooting and diagnostics;
- root-cause analysis of abnormal or recurring events;
- technical review of operating data and gas sample analysis; and
- semiannual site visits with performance assessments.
The deliverables are intended to cover both live alarm activity and periodic engineering review. PSB said the service includes technical review of operating data and gas sample analysis, along with semiannual site visits and performance assessments.
For customers operating PSB systems, the service is intended to move support beyond reactive troubleshooting. By monitoring operating conditions continuously, PSB Services can help identify event sequences, distinguish root causes from symptoms and begin troubleshooting sooner than a traditional back-and-forth support process often allows, according to the company. PSB said this earlier visibility supports faster recovery, improved reliability and stronger asset performance over time.
Additional customer benefits cited by PSB include priority access to OEM service, reduced hourly service rates and a structured annual support package that includes pre-purchased service hours. Those hours can be used for alarm troubleshooting, process optimization and performance reviews, technical consultation and operator training, giving customers a practical framework for ongoing operational support.
PSB describes the service as a layer of expert oversight on top of existing operations. The company said the offering turns critical systems into continuously watched assets rather than black boxes. With OEM specialists reviewing live operating data and alarm sequences, customers gain a practical way to cut unplanned downtime, strengthen reliability and keep production running when every minute counts, according to PSB.
The service is not presented as a replacement for on-site operations. PSB said operating authority remains with site personnel while its support team reviews system status and alarm activity remotely. The combination of an edge gateway, cloud-connected data collection and scheduled technical reviews is intended to give customers a structured route to earlier intervention and ongoing technical review.